The Wrong Queue
Sixty people are waiting and everybody knows where the problem is. They are all wrong — and what they get wrong is the most reliably counterintuitive thing about how systems behave.
A three-part introduction to the Theory of Constraints and the Logical Thinking Process — the reasoning method Reason Commons is built on. Written for a general audience, with no software in it.
Sixty people are waiting and everybody knows where the problem is. They are all wrong — and what they get wrong is the most reliably counterintuitive thing about how systems behave.
Five intelligent people, five confident and incompatible answers. Why arguing doesn't settle it, why most diagrams are decoration, and the eight questions that turn a picture into an argument.
The method itself: five questions any real change has to answer, the differently shaped answers they need, and why its author quietly retired one of his own tools.